Privacy Policy

Last updated: August 28, 2026

This policy explains how Accentra Digital collects and uses information when you browse our store, place an order, submit payment evidence, request support, or leave a verified-purchase rating.

1. Information we collect

• Contact and order details such as your name, email address, WhatsApp/phone number, country, selected products, and order total.
• Payment-verification details such as a transaction reference, PayPal transaction status, or a receipt image you choose to upload. We do not ask you to submit passwords, OTPs, full card numbers, or API keys.
• Support messages and limited conversation history when you use Accentra Assist or contact human support.
• Technical information required for security and reliability, such as IP address, request time, browser information, and abuse-prevention records.
• A display name, rating, and optional review when an approved customer uses a private rating invitation.

2. How we use information

• To create, verify, fulfil, and support orders.
• To prevent duplicate payments, fraud, automated abuse, and unauthorized admin access.
• To answer support questions and improve store reliability.
• To meet record-keeping, dispute-resolution, and legal obligations that apply to a transaction.

3. Payment and service providers

Payments may be processed or verified by providers such as PayPal, banks, Binance, or another method you arrange with us. Those providers process information under their own privacy terms. Accentra Assist messages may be sent to our configured AI service provider solely to generate a support response. Do not enter confidential credentials in support chat.

4. Cookies

We use a security-focused session cookie for checkout challenges and admin authentication. Your shopping cart is stored locally in your browser. We do not currently use third-party advertising cookies.

5. Retention and sharing

We retain order and payment-verification records for as long as reasonably needed for fulfilment, accounting, security, warranty, and dispute handling. We do not sell personal information. We share it only with service providers needed to operate the store, when you ask us to, or when legally required.

6. Security and international processing

We use access controls, encrypted connections, private order links, payment verification, and other safeguards appropriate to this store. No online service can guarantee absolute security. Because we serve a global audience, information may be processed in countries other than your own.

7. Your choices

You may ask to access, correct, or delete eligible personal information, subject to transaction, fraud-prevention, and legal retention requirements. You may also ask a privacy question or raise a concern using the contact details below.

8. Children and changes

This store is not directed to children under 13. We may update this policy as our services or legal requirements change; the revised date will appear at the top of this page.